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Quality Assurance Specialist - Remote

Company Overview:

HostPapa Inc. is one of Canada‚Äôs fastest-growing technology companies with over 180,000 customers worldwide. We help individuals and small-to-medium sized businesses deliver their online dreams by hosting and supporting their websites, email, and cloud-based solutions. Join our team today and let us help you reach your full potential in the world of technology.  

Job Summary:

We are looking for a talented, organized, and solution-oriented professionals to join our team for the position of Quality Assurance Analyst for our sales team. If you want to apply and develop your skills in a fast-growing, full of opportunities company, here is the right place. Your role will be to drive the continuous improvement of our sales team through quality evaluations, guidance, and best practices.


  • Run continuous quality evaluations for the sales team members to ensure that quality assurance standards are met,
  • Provide feedback, and work on improvement plans to drive constant growth within the sales team, 
  • Investigate customer complaints, and analyze data to identify gaps or barriers,
  • Propose innovative solutions to overcome flaws and weaknesses in the processes,
  • Work closely with management and trainers to improve procedures and practices.


  • 2-3 years of proven experience as a quality assurance specialist, 
  • Experience in the web hosting industry is a great advantage,
  • Demonstrated ability to provide creative solutions and best practices for constant improvement of staff and processes,
  • Strong attention to detail, proven problem-solving and analytical skills,
  • Excellent communication skills, both written and verbal,
  • Impressive presentation, time management, and interpersonal skills.

Benefits and Perks:

  • Work from anywhere - this is a remote opportunity!
  • Competitive salary
  • Flexible schedule
  • Education reimbursement opportunities

HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. 

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant however only qualified candidates will be contacted for an interview.

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