Web Hosting Support (French) - Remote - HostPapa

Company Overview:

HostPapa Inc. is one of Canada’s fastest-growing technology companies with over 180,000 customers worldwide. We help individuals and small-to-medium sized businesses deliver their online dreams by hosting and supporting their websites, email, and cloud-based solutions. Join our team today and let us help you reach your full potential in the world of technology.

Job Summary:

We’re looking for an amazing person who is committed to helping others. We work with web hosting customers from all over the world, and with that comes an endless amount of challenges and learning experiences.

Schedule - All on Eastern Time (Toronto):

Saturday-Wednesday:

10:00 AM - 7:00 PM
2:00 AM - 11:00 AM

Wednesday-Sunday:

10:00 AM - 7:00 PM
2:00 AM - 11:00 AM

Responsibilities and Duties:

So, what can you do for our customers?

Solve their web technology problems using chat, email/tickets, and phone.
Install, configure, maintain and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
Explain how DNS and web design tools work.
Provide customers with a “WOW!” experience

Qualifications and Skills:

Must have experience working in the web hosting industry
In-depth experience with cPanel and Plesk
Ability to troubleshoot website and email problems
Excellent written and verbal communication skills (English and French)
Driven to be the best and you have examples to prove it

Benefits and Perks:

So what are the advantages of working with a pretty amazing tech company?

Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
Flexible Vacation. Never get denied a vacation request ever again.
Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at HostPapa!

HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

HostPapa is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant however only qualified candidates will be contacted for an interview.

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Can you work weekends?*

Can you work evenings?*

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*

150

How many years of web hosting experience do you have?*

Have you ever used cPanel?*

Have you ever had root access to cPanel Servers?*

Have you ever taken courses at cPanel University?*

What is the highest class level you've completed at cPanel University?*

Do you have experience with WHMCS?*

Select which communication methods you've used to support customers in the past*

Input the amount of average daily interactions per communication method from the previous question. For example :

Phone: 40 calls per day*

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Web Hosting Support (French) - Remote

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