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Web Hosting Support (English) - Remote

Company Overview:

HostPapa Inc. is one of Canada’s fastest-growing technology companies with over 180,000 customers worldwide. We help individuals and small-to-medium sized businesses deliver their online dreams by hosting and supporting their websites, email, and cloud-based solutions. Join our team today and let us help you reach your full potential in the world of technology.  

Job Summary:

We’re looking for an amazing person who is committed to helping others. We work with web hosting customers from all over the world, and with that comes an endless amount of challenges and learning experiences.

Schedule - All on Eastern Time (Toronto):

Saturday-Wednesday:

  • 10:00 AM - 7:00 PM

Wednesday-Sunday:

  • 10:00 AM - 7:00 PM

Responsibilities and Duties:

So, what can you do for our customers?

  • Solve their web technology problems using chat, email/tickets, and phone.
  • Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
  • Explain how DNS and web design tools work.
  • Provide customers with a “WOW!” experience

Qualifications and Skills:

  • Must have experience working in the web hosting industry
  • In-depth experience with cPanel and Plesk
  • Ability to troubleshoot website and email problems
  • Excellent written and verbal communication skills (English)
  • Driven to be the best and you have examples to prove it

Benefits and Perks:

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at HostPapa!

HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. 

HostPapa is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant however only qualified candidates will be contacted for an interview.

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