Billing and Domain Service Specialist

Position summary: 

Here at HostPapa, innovation is our middle name! We're constantly pushing the boundaries of what's possible in the web hosting industry. As one of the fastest-growing web-hosting technology companies worldwide, we're on a mission to empower individuals and small-to-medium-sized businesses to reach their full online potential. Whether it's hosting, website development, digital marketing services, or managing email and cloud-based solutions, we have it covered every step of the way. 

But hey, we're not just about the tech stuff - we're all about the people too! At HostPapa, we believe in fostering a workplace culture that values and celebrates diversity, where every team member's ideas and contributions are not only welcomed but encouraged. With team members spanning over 40 countries, we pride ourselves on being a truly diverse enterprise, enriched by the unique perspectives and experiences of our global workforce. Our commitment to inclusivity is reflected in our social committees, which provide opportunities for involvement and engagement across our organization. Additionally, we offer competitive benefits to support the well-being and growth of our employees.

We are looking for an amazing person to be part of our support team who assists our customers with problems related to billing. If you are passionate, driven, and have been looking for that special opportunity to work for a technology company that is constantly growing, then this is the place for you. 

This role of the Billing and Domain Service Specialist is the primary customer contact during the customer onboarding process (from Registration to Go Live), clarifying, completing or correcting information contained on the registration forms, communicating expectations and schedules to the customer, and ensuring that the onboarding process flows smoothly.  This role is also responsible for enhancing the level of engagement the customer feels during the onboarding process, thus improving the registration to go-live ratio.

Schedule:

• 11:00 am - 7:30 pm EST,  Monday - Friday

What you’ll do: 

• Facilitate the onboarding process for new customers by gathering all necessary billing information and documentation
• Resolve any billing related issues or obstacles that arise for customers
• Enter billing-related data into the system with a high level of accuracy to prevent errors and discrepancies in customer invoices
• Identify opportunities to streamline the onboarding process, enhance efficiency, and improve the overall customer experience during the billing setup
• Ensure compliance with data protection and privacy regulations when handling sensitive billing information
• Provide training and guidance to customers on how to navigate the billing system, access invoices, and understand their billing details

About you:

• Minimum one year of work experience in the billing department,
• Work experience with billing systems and the most known payment gateways 
• Excellent customer service skills,
• Excellent written and verbal communication skills in English
• Strong interpersonal, organizational, and time management skills.

What we offer:

• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance

About us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth. 

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. 

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.