Web Hosting Support with French and English - Remote

Full Time
Customer Experience
Mid Level

Position Summary: 

Here at HostPapa, innovation is our middle name! We're constantly pushing the boundaries of what's possible in the web hosting industry. As one of the fastest-growing web-hosting technology companies worldwide, we're on a mission to empower individuals and small-to-medium-sized businesses to reach their full online potential. Whether it's hosting, website development, digital marketing services, or managing email and cloud-based solutions, we have it covered every step of the way. 

But hey, we're not just about the tech stuff - we're all about the people too! At HostPapa, we believe in fostering a workplace culture that values and celebrates diversity, where every team member's ideas and contributions are not only welcomed but encouraged. With team members spanning over 40 countries, we pride ourselves on being a truly diverse enterprise, enriched by the unique perspectives and experiences of our global workforce. Our commitment to inclusivity is reflected in our social committees, which provide opportunities for involvement and engagement across our organization. Additionally, we offer competitive benefits to support the well-being and growth of our employees.

We’re looking for an amazing person who is committed to helping others. We work with web hosting customers from all over the world, and with that comes an endless amount of challenges and learning experiences.

Schedule - All on Eastern Time (Toronto):


  • 10:00 AM - 7:00 PM / 2:00 AM - 11:00 AM


  • 10:00 AM - 7:00 PM / 2:00AM - 11:00 AM

What you'll do:

  • Solve their web technology problems using phone.
  • Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
  • Explain how DNS and web design tools work.
  • Provide customers with a “WOW!” experience

About you:

  • Must have experience working in the web hosting industry
  • In-depth experience with cPanel and Plesk
  • Ability to troubleshoot website and email problems
  • Excellent written and verbal communication skills (English and Spanish)
  • Driven to be the best and you have examples to prove it

What we offer:

  • Work from anywhere - this is a remote opportunity
  • A competitive salary that values you and your unique skill sets
  • Career advancement & professional development opportunities to help you reach your full potential
  • Flexible work arrangements to support work/life balance

About us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth. 

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. 

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.


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